Sales replies within one business day. Engagement clients have a dedicated channel with contractual response windows; we keep those private.
Where do I sign in to the product?
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Sign in at /login. Forgot your password? Use the magic-link option — it works for all account types and avoids the reset friction.
How do I cancel a subscription?
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Open Settings > Billing inside the product, click Manage Subscription, and use the Stripe customer portal. Cancellation takes effect at the end of the current billing cycle. No retention pop-ups.
Is there a free trial?
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Free tier is permanent (1 user, basic chat, 100 sources). No card required. Pro tier ($99/mo) starts billing immediately; cancel anytime.
Do you offer mission-driven discounts?
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Verified 501(c)(3) organizations get a 30% discount on Vellum subscriptions. 10–15% of every revenue dollar across Perpetual Core funds the Institute for Human Advancement directly.
How do I report a security issue?
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Email security@perpetualcore.com with details. We acknowledge inbound reports within 24 hours and coordinate disclosure responsibly.
—Still stuck
Talk to a human.
Pricing, technical, security, billing, partnerships — pick the fastest channel and we'll route from there.