You're seeing this page, which means the application is serving. Engagement-grade SLAs are spelled out in scope and tracked in private channels — they don't live here.
Last verified · 2026-05-23
Engagement SLA
Every engagement ships with a written SLA — uptime targets, response windows, and escalation paths — scoped to the install's risk profile. Standard SaaS-tier status is not a substitute for an engagement SLA.
Live install support
Engagement clients have a dedicated Slack channel and an on-call escalation. Incident response time is contractual, not aspirational.
Product tier (Starter / Pro)
Self-serve product tiers don't carry an SLA. Best-effort support; planned maintenance is announced in-app 24h ahead.
Engagement clients: ping your dedicated channel. Product-tier users: email support@perpetualcore.com with a screenshot and a few sentences of context. We read every message.